Tag

#incident

2 posts

Runbooks nobody follows are just documents

Why my first six runbooks failed, and the rewrite that cut incident resolution time roughly in half.

2 min readincident · runbooks

I got paged for a DNS outage that was a laptop on hotel wifi

A short post about the incident that taught me to check the physical layer first, and the monitoring rule I added afterwards.

1 min readincident · dns